COVID-19 UPDATE – Whilst adhering to government guidelines we continue to be fully operational and ready to process & despatch your orders as normal.

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Equine America UK offer free Next Working Day Delivery on UK orders over £16.99 received before 12PM Monday to Friday however whilst we will endeavour to deliver orders on time we do use third parties for our deliveries and therefore cannot guarantee their service. For smaller orders we usually deliver by Royal Mail and for larger items, we use DPD.

When a telephone number and/or email address is provided at checkout DPD will then provide customers with a one hour delivery window so they don't have to wait in all day for their parcels. As well as keeping customers informed at every stage of the journey, DPD believe in maximising choice and convenience. That's why they provide access to a suite of options both on the day of delivery and the night before, allowing customers to take delivery of their goods in a way that suits. If you wish to reschedule, you can:

  • Select an alternative delivery date
  • Opt for delivery to a nominated neighbour
  • Have the parcel left in a specified safe place
  • Collect the parcel from your local DPD Pickup Shop
  • Upgrade delivery to before 10:30, before 12, afternoon or a Saturday or Sunday

Royal Mail sometimes can’t deliver an item to you because nobody was there to sign for it, or if it was too big for your letterbox therefore they will leave a 'Something for you' card. We know you can’t always get to your local delivery office to collect it, so you can arrange a Redelivery:

  • free to your own address
  • free to another address in your postcode area
  • or for a small fee - to your local Post Office® branch