FAQs

General 

Common questions about Equine America. For any other questions get in touch!

How long does delivery take?

Our DPD Next Working day delivery service is free on all UK orders over £28. For orders under £28 delivery is £2.99 *

Order before 12pm for next working day delivery for UK and Northern Ireland, delivered Monday to Friday excluding weekends. If your delivery date falls on a public holiday your order will be delivered on the next working day

* Exclusions apply - for full delivery and shipping information please go to our Delivery and Returns page.

How do I return a product?

Email info@equine-america.co.uk or call us on 01403 255809 to arrange returns.

What to do if my order hasn't arrived?

We are sorry to hear that, please contact info@equine-america.co.uk or 01403 255809 with your order details and we will investigate it for you.

What to do if my order is damaged?

We are sorry to hear that, and we do our best to ensure that products arrive safely with you. If your order has arrived damaged, please contact info@equine-america.co.uk or 01403 255809 with your order details and we will look into it for you.

Who else sells Equine America products?

When purchasing your Equine America products you can either buy directly from us, or from one of 100s of trusted suppliers! Visit them in-store local to you.

What is the 30 day money back guarantee?

If you've purchased one of products (from our website) and you were not happy with your results, we offer a full money back guarantee within 30 Days of purchase. Full details here.

What is Cortaflex?

The Cortaflex range were amongst the first joint supplements to be widely and successfully used in all types of horses and ponies in America, and were introduced to the UK some 25 years ago. They are now used all over the world, with well over 2 million units sold! They included then, and still include now, vital trace elements and precursors (or building blocks) of key compounds such as glycosaminoglycans and proteoglycans which are necessary for the production and maintenance of healthy cartilage (the spongy, elastic, shock absorbing material found on the ends of bones within a joint) and joint fluid, which also plays an important role in shock absorbing and lubrication within the joint.

Can I buy Equine America supplements anywhere else?

Yes you can! You can either buy direct from our website or in-store from one of 100s of suppliers local to you!

Equine Supplements

Which supplements do I need for my horse?

We provide a range of high quality equine supplements targeting a variety of different issues/areas. The best way to decide which products you wish to purchase for your horse is to browse the Horse Supplement pages on our website and take notes of any of the areas that affect your horse and you wish to start improving. i.e. stronger hooves, jointcare supplements, calming products etc.

There are so many joint supplements to choose from, which should I choose?

Our extensive range of joint supplements can seem overwhelming, but we have carefully designed each supplement, to ensure we have a supplement suitable for every type of horse, whether they are struggling with wear and tear in old age, or just getting started with their competition career. One size does not fit all here! If you are unsure, please contact us, and our experienced team of Vets and Nutritionists will be more than happy to advise you and make sure we can support your horse with the best and most suitable supplement for them.

What is the difference between the Buteless Range and the other EA joint supplements e.g Cortaflex or Kentucky?

Buteless is all about joint comfort – providing anti-inflammatory support and antioxidants, ideal for the older horse with wear and tear, or the hard working competition horse.

Cortaflex and Kentucky contain key chondroprotective ingredients, to focus on joint health. Some of our products, for example Cortaflex Recovery and Kentucky Advanced Joint Powder have a combination of chondroprotective ingredients and support for the anti-inflammatory processes, providing support both joint health and comfort.

Not sure which joint supplement to choose for your horse? Speak to our team of experienced, friendly Vets and Nutritionists, for specific advice for your horse.

What is the difference between Equine America Kentucky and Cortaflex Joint Supplements?

The key difference put very simply, our Kentucky range contains Glucosamine Hydrochloride, Cortaflex does not (deliberately!)! This doesn’t mean one is better than the other, to use the analogy of climbing a mountain, there may be 2 paths to the top, ultimately both will reach the top just in slightly different ways!

Cortaflex is unique in its approach to joint support, by providing the nutritional building blocks for the horse to make their own glycosaminoglycans, when combined with other key ingredients such as hyaluronic acid, collagen and vital trace minerals, making it truly unique. Within the Cortaflex Range there are options to support all types of horse, from the retired companion, right through to the elite competition horse and everything in between.

Kentucky contains Glucosamine, in combination with other key chondroprotective ingredients to support joint health and comfort. With Kentucky Advanced Joint Powder, and Kentucky Solution, again you have differing levels of support to tailor to your individual horse’s requirements.

Not sure which joint supplement to choose for your horse? Speak to our team of experienced, friendly Vets and Nutritionists, for specific advice for your horse or pony.

When would you choose Cortaflex over a Glucosamine product?

Cortaflex excels at supporting the soft tissues (tendons and ligaments), as well as the health of the cartilage. Collagen and Vitamin C are particularly important for this function.

When should I start seeing results?

Each horse is different and may vary. However, you should start to see results within 7-10 days.

What happens if I run out?

We offer next day delivery on all orders before 12PM. Once your supplements arrive we advise to continue your normal, regular feeding schedule. We also offer a subscription service (with discounts) on some of our products, so that you will never have to worry about running out again!

Can I feed my horse multiple supplements at once?

Yes you can feed multiple supplements at once. If you want further clarification please contact our team and tell us which supplements you plan on using.

What size are the scoops for your products?

Different products will offer different feeding directions and scoop sizes, you can find more information here.

Are your supplements suitable for horses/ponies prone to laminitis?

Horse and ponies prone to laminitis require careful dietary management, and are often on a restricted diet to ensure calories and sugar/ starch are kept low. It is commonly accepted that low sugar and starch is kept under a combined total of 10%. Having said that 10% of a 3kg hard feed will be very different from 10% of a 50g supplement, so the daily serve rate needs to be taken into consideration. If you are concerned about your pony or horse and their risk of laminitis, please contact our experienced equine Vets and Nutritionists via our Nutrition helpline, and we would be happy to help you decide if a specific supplement is safe and suitable for your horse or pony when added into their diet.

My horse is fussy, will he/ she eat your supplements?

Our supplements are carefully formulated to ensure palatability and undergo a rigorous testing process to ensure they are eaten well by a wide variety of horse and ponies. Having said that we know that all horses are individuals and some can be a little picky with new feeds. We recommend introducing any new feed or supplement slowly and gradually to a horses diet and mixing it in well, particularly if they are known to be fussy. Our supplements are available in pellet, powder, solution and paste formulations, so often within a product range, you will have a choice and you may find one format suits your horse better than another – it isn’t the same for everyone! With the solutions and pastes you may also have the option of syringing directly into their mouth (if appropriate to do so). Our supplements are covered by our 30 day money back guarantee , reinforcing the confidence we have in our products, so you can try them risk free! For specific advice for individual horses, please contact our Nutrition Helpline and our Vets and Nutritionists are more than happy to help!

How do I decide which Respiratory Product to use?

Within the respiratory range of products there is a large choice to ensure we can provide targeted nutritional support for every horse. We understand that this can be confusing, but to make it easy for you, the name will often help guide you! We have a free nutrition helpline available, so please contact us and we can help you choose the best supplement to support your horse.

Pro-pell or Xtra Boost Hemogen? Which one should I choose?

Both products have high levels of B Vitamins to support energy production, so ideal for supporting those horses that need a bit of extra ‘oomph’ during a busy competition season.

Pro-Pell Plus solution has broader spectrum of vitamins and minerals, whereas Xtra Boost Hemogen focuses on key micronutrients to support horses in training and competition: B vitamins, copper, Zinc and Selenium so ideal for those that are already on a fully fortified competition ration. Hemogen is also iron-free. If you would like nutrition advice, specific for your horse, please contact our team of experienced Vets and Nutritionists for advice. 

Competition

Are Equine America products safe for competition?

All UK manufactured supplements are assured to UFAS & NOPS. Here is a bit of info about our existing accreditation with UFAS (Universal Feed Assurance Scheme) (AIC scheme) & BETA NOPS (Naturally Occurring Prohibited Substances) (BETA Scheme) UFAS forms the bedrock of EU Food and Feed legislation. The scheme is audited and certified by an independent certification body, in accordance with the internationally recognised standard EN45011. As a fully UFAS accredited supplement company we give quality assurance that we adhere to the high standards of ingredient quality and production methods used in the formulation of our products To the consumer, UFAS accreditation means: Full traceability of ingredients - from the packaged product right back to buying in the raw materials. Guaranteed Good Manufacturing Practice in place. Ingredients are guaranteed dioxin, bacteria, fungi and pesticide free, within EU limits. No cross contamination of ingredients.

Can horses compete at FEI events on our products?

Yes and as an added bonus all our supplements are BETA-NOPS accredited. Want to know more about BETA-NOPS click here .

What is BETA-NOPS and what does the logo mean?

The BETA-NOPS scheme is a rigorous quality assurance scheme designed to reduce the risk of NOPS (Naturally Occurring Prohibited Substances) in equine feeds and supplements.

To display the BETA-NOPS logo on labels, companies have to be independently audited annually and comply with stringent manufacturing and storage procedures, from field to finished product. This includes sourcing, storage, transport and actual processing.

Always choose a BETA-NOPS approved feed or supplement, especially if you compete under rules (including FEI or BHA)! Equine America are proud to have BETA-NOPS accreditation and fully support clean sport.

Canine Products

My dog won't take pills, how do I feed them the supplements?

Our canine products come in a variety of different feeding methods: Powders. solutions, crumbles, and capsules. All of these are designed to be simply sprinkled, mixed and combined with your pets daily meal. No tricks or forcing them to take pills necessary!

What age should I start feeding my pet Cortaflex?

It's best to start Cortaflex—and joint supplements in general—sooner rather than later! Especially those breeds with associated weaknesses - even 6 months old isn’t too early to start.

Human Cortaflex Ultra Joint

Common questions about Human Cortaflex products.

For any other questions get in touch!

Is Cortaflex a drug?

No Cortaflex not a drug. It is a dietary supplement and contains only natural amino acids and saccharides which are already present in your body. Saccharides are a natural form of carbohydrate (sugar) and are responsible for providing cells with energy and structural integrity. The amino acids are natural compounds that combine together to help rebuild good cartilage, connective tissue and synovial fluid (joint oil) which all help to maintain healthy, pain free joints!

Can a diabetic take Cortaflex?

Cortaflex does contain natural saccharides (sugar), however, each capsule has less than 1 calorie of energy, less than 1g of carbohydrates and the sugar content is nil. If you are a diabetic, we would always recommend that you check with your doctor before taking Cortaflex.

Do I have to take Cortaflex at a specific time each day?

There is no specific times that you need to take Cortaflex. Most people find it better to take it as part of a regular routine though.

What happens if I forget to take Cortaflex for a day?

No worries, just take your daily capsule as soon as you remember and carry on your routine as normal!

How quickly will I feel the benefit from Cortaflex?

It all depends on the person! Most people can notice a different within a week, some may take a little longer.

Are there any side effects?

As Cortaflex is an natural supplement, there have been no reported side effects!

How many calories are in Cortaflex?

Less than 1 calorie per supplement!

The Vet Range

I’m a horse owner - how do I order from the vet range?

To order from the Vet Range it is very easy! There are 2 routes:

1. Visit our Vet Range website www.equine-america-vet.co.uk and select your supplement of choice. At checkout enter the referral code provided by your Vet (just phone and ask your Vet*), complete checkout and wait for your supplement to arrive by next working day delivery.

*If your Vet doesn’t yet have a code, send us an email to vet@equine-america.co.uk with their contact details and we will do the rest!

2. Purchase directly from your Vet (many Vets keep Equine America Vet Range in stock now). If your Vet does not currently stock the Vet Range but would like to, please share our contact details vet@equine-america.co.uk with them and we will happily arrange this!

I’m a Vet, how do I get a referral code for my clients?

Simply send us an email to vet@equine-america.co.uk and we will get you set up straight away. We have made the process super easy for you!