Delivery & Returns

Delivery

UK Next Working Day Delivery

  • Our DPD Next Working day delivery service is free on all UK orders over £17. For orders under £17 delivery is £2.99.
  • Order before 12pm for next working day delivery for UK and Northern Ireland, delivered Monday to Friday excluding weekends. If your delivery date falls on a public holiday your order will be delivered on the next working day
  • Once your order is shipped, we’ll email you a tracking number so you can follow your order at www.dpd.co.uk
  • DPD will provide a 1-hour time slot for estimated arrival by SMS and email (if details are provided at checkout)
  • Your order will arrive between approximately 7.30am and 6.00pm.

Exclusions:
Delivery to these post codes may take 2-4 business days. AB31 - AB35, AB36 - AB38, AB41 - AB54, AB55 - AB56, FK17 - FK21, G83-G84, GY9, HS1 - HS9, IM, IV, JE, KA27, KA28, KW0 - KW14, KW15 - KW17, PA20, PA78, PH15 - PH18, PH19 - PH29, PH32 - PH33, PH45 - PH48, PH30 - PH31, PH34 - PH44, PH49 - PH99, TR21-25, ZE, BFPO.

International Delivery
We ship all International orders via DPD. Our Dispatch Confirmation will include a tracking number, which you can use to track your order on the courier's website.

Shipping to Zone 1 (Belgium, France, Germany, Italy & Netherlands) is £7.99.

Shipping to Zone 2 (Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine) is £12.99.

Any duty charges are the responsibility of our customer and have to be paid on delivery of your order. Please contact your local customs office for more information.

If your country is not listed above and you wish to order, please contact us here for further information or contact a distributor in your country by clicking here

We aim to deliver items within 5-7 working days after placing your order.

We run a Monday to Friday service, delivering between the hours of 9am and 5pm. If the delivery day falls on a public holiday, the items will be delivered on the next working day.

Returns Process

Email info@equine-america.co.uk or call us on 014032 55809 to arrange returns.

Prices and Postage

  • Prices are calculated automatically by the Shopping Cart upon checkout.
  • Total prices include VAT where applicable and delivery to the UK only is free. Shipping to Europe will be charged according to weight, with a minimum charge of £10.00.  We will not ship to USA, Canada, New Zealand, Australia, Russia and Far/Middle East Countries due to Customs Regulations on the products.
  • Orders are despatched either by courier for next day delivery (not including Saturday / Sunday, or Royal Mail 1st Class and Special Delivery for orders over £150.00. We use Airmail & International signed services, as appropriate.