Delivery & Returns


UK Next Working Day Delivery

  • Our DPD service is free on all UK orders over £28. For orders under £28 delivery is £3.99.
  • Order before 12pm for next working day delivery* for UK and Northern Ireland, delivered Monday to Friday excluding weekends. If your delivery date falls on a public holiday your order will be delivered on the next working day. *We are not able to guarantee next working day delivery over busy periods (Black Friday, Christmas etc).
  • Once your order is shipped, we’ll email you a tracking number so you can follow your order at
  • DPD will provide a 1-hour time slot for estimated arrival by SMS and email (if details are provided at checkout)
  • Your order will arrive between approximately 7.30am and 6.00pm.
  • Use the DPD App to manage your delivery with one tap!
  • If your order doesn’t arrive, please let us know within 14 days of your estimated delivery date and we’ll do our best to help you.

Delivery to these post codes may take 2-4 business days. AB31 - AB35, AB36 - AB38, AB41 - AB54, AB55 - AB56, FK17 - FK21, G83-G84, GY9, HS1 - HS9, IM, IV, JE, KA27, KA28, KW0 - KW14, KW15 - KW17, PA20, PA78, PH15 - PH18, PH19 - PH29, PH32 - PH33, PH45 - PH48, PH30 - PH31, PH34 - PH44, PH49 - PH99, TR21-25, ZE, BFPO.

We run a Monday to Friday service, delivering between the hours of 9am and 5pm. If the delivery day falls on a public holiday, the items will be delivered on the next working day.

International Delivery

For all information about European orders please visit our EU website.

Returns Process

Email or call us on 01403 255809 to arrange returns.

  • The cost for returning items is the responsibility of our customer. If there a fault with the product then Equine America will take responsibility for the cost of the returns.

Prices and Postage

  • Prices are calculated automatically by the Shopping Cart upon checkout.
  • Total prices include VAT where applicable and delivery to the UK only is free. Shipping to Europe will be charged according to weight, with a minimum charge of £10.00.  We will not ship to USA, Canada, New Zealand, Australia, Russia and Far/Middle East Countries due to Customs Regulations on the products.
  • Orders are despatched either by courier for next day delivery (not including Saturday / Sunday, or Royal Mail 1st Class and Special Delivery for orders over £150.00. We use Airmail & International signed services, as appropriate.